Privacy Policy

E-Collar Technologies, Inc. ("we," "us," or "our") operates the E-Collar Mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Information We Collect

Personal Information You Provide

When you create an account, place an order, or contact us, we may collect:

Contact Information: Name, email address, phone number
Shipping & Billing Addresses: Street address, city, state, ZIP/postal code, country
Payment Information: Credit card number, expiration date, and CVV (processed securely through Authorize.net and PayPal — we do not store your full card details)
Account Credentials: Username and password (passwords are stored securely and never in plain text)
Order History: Products purchased, order dates, and order status

Information Collected Automatically

When you use the App, we may automatically collect:

Device type and operating system version
App usage data for improving performance
Error and crash reports to maintain app stability

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and delivery
Manage your account and provide customer support
Send order confirmations and shipping updates via email
Calculate applicable taxes and shipping rates
Improve and maintain the App
Comply with legal obligations

Payment Processing

Payment transactions are processed through third-party payment processors:

Authorize.net: For credit card payments. Card data is transmitted directly to Authorize.net's secure servers for processing.
PayPal: For PayPal payments. You are redirected to PayPal's secure environment to authorize payment.
Check Payment: For check payments, your order is held until payment is received.

We do not store your complete credit card number on our servers. Payment processing is handled in compliance with PCI DSS standards through our payment partners.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Payment Processors: Authorize.net and PayPal, to process your payments
Shipping Carriers: FedEx, UPS, and USPS, to deliver your orders
Email Service Provider: To send order confirmations and updates
Legal Requirements: When required by law, court order, or governmental authority

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

HTTPS/TLS encryption for all data in transit
Secure authentication with token-based access
Rate limiting on sensitive endpoints
Server-side validation of all payment amounts

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Order history is retained to facilitate returns, exchanges, and warranty claims. You may request account deletion by contacting us.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Export your data in a portable format

To exercise any of these rights, please contact us using the information below.

Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy in the App and updating the "Last Updated" date. Your continued use of the App after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

E-Collar Technologies, Inc.
Website: www.ecollar.com
Email: customerservice@ecollar.com
Phone: 260-357-0051